Refund policy

The 90-day guarantee

You have 90 days from the day your order is delivered to decide whether Quilo was worth it. If you or your cat aren't satisfied, email us at hello@tryquilo.com and we'll refund you.

You do not need to return the sticks. You do not need to photograph an unimpressed cat. You do not need to explain yourself, though we're always glad to hear what happened — it's how we learn which cats we're not reaching.

How to request a refund

Email us at hello@tryquilo.com with your order number. We'll confirm within 2 business days and process the refund to your original payment method. Depending on your bank, it usually appears within 5–10 business days.

Damaged or wrong items

If your order arrives damaged or isn't what you ordered, tell us and we'll replace it or refund you at no cost to you.

Cancellations

If your order hasn't shipped yet, we can cancel it outright. Once it's moving, use the 90-day guarantee instead.